This is a Public Service Announcement …
You may already know this, but just in case you have been living under a rock for some years (like us) you may profit from reading on.
Like many people hereabouts, we have a media bundle from Bell Fibe that gives us TV, internet and landline telephone. We use the internet all day long and the telephone as little as possible. In fact the telephone is pretty much the collecting ground for spam cold-calling guys but it is useful occasionally. As for the TV – we have been paying about $50 a month for the cheapest programme bundle and the “privilege” of watching a 60 minute (minus 15 minutes of adverts) a night news bulletin. That’s about the limit of our TV watching – very rare we look at anything else at all – too many good books in the world to read and fine meals to eat to waste much time on soaps.
So – let’s just cut-the-cable we decided, get the news over the streaming box and save $600 a year.
I called Bell … quite a saga (some tips below if you want to try this) and learned that nothing can be disconnected until you have spoken to a “retention specialist” with an impenetrable third-world accent and at the end of a long wait time on the phone.
Briefly, to keep this short, we worked out that Bell are desperate to keep cable customers even if they never look at TV. Losing cable customers hits their bottom line and more to the point hits their stock price.
End of the day – we keep the TV, we got a free upgrade to unlimited internet useage and just shy of a $60 cut in the bundle price meaning that now we pretty well get the TV part free. Insisting on disconnecting TV would have actually put the monthy fees up as existing discounts would vanish – weird but true. They are that desperate to keep looking good to the stock markets.
So – give Bell a call. What’s to lose.
The joys of the modern world.
- When you call them (310-2355 – no area code – is the best number) do not select #3 in the options even if it is the choice for cancelling a service. You will be put on endless hold and never speak to anyone. Select #4 which is for changing your service – you get a pick-up within a couple of minutes because they think you want to add expensive features – take it from there.
- While working up to this and assuming cable would disappear from our house, we made sure we had all the gadgets installed for streaming live news broadcasts. It’s the 9pm CBC National that we usually watch and we expected, as it was live, to have to put up with the adverts for cars and that effin’ Livrelief gunk … but no, the slots for adverts were replaced by wonderful archive clips of 50 year old street scenes, 1960’s tech programmes extolling the wonders of the video-phone that “we will soon all have in our houses” and more. The background music was pretty decent jazz too. What’s not to like – stream your news broadcasts whatever else you watch.